Privacy Policy

1. Adults Only

Meetchi is an adult dating service intended exclusively for persons aged 18 or older.

We do not knowingly permit persons under 18 to create accounts or use the Service.

By registering, you confirm that you are at least 18 years old. We may use age-gating, age-estimation, identity verification, profile review, user reports, and other measures to detect suspected underage users.

No age-verification system is completely error-free. A user who provides a false date of birth or false identity violates our Terms of Use. Where we reasonably suspect that a user is under 18, we may suspend the account and request verification.

If we learn that personal data has been collected from a person under 18 through an unauthorised account, we may:

• suspend or terminate the account;
• remove associated profile information and content;
• retain limited information where necessary for safety, fraud prevention, legal compliance, or enforcement;
• investigate related accounts or devices; and
• report suspected exploitation or danger to competent authorities where appropriate.

Parents, guardians, and other users may report suspected underage use to info@meetchi.com.

2. Information We Collect

The information we collect depends on how you use the Service and which features you choose to use.

2.1 Registration and Account Information

We may collect:

• email address;
• telephone number;
• authentication identifier;
• account ID;
• password-related authentication data;
• Google, Apple, or other third-party login identifiers;
• account creation date;
• account status;
• preferred language;
• country or region; and
• consent and policy-acceptance records.

Where you sign in using a third-party account, we receive only the information made available by that provider according to your settings and the provider’s policies.

We do not receive your Google or Apple account password.

2.2 Profile Information

You may provide:

• display name;
• username or nickname;
• date of birth or age;
• gender;
• gender or other dating preferences;
• photographs;
• biography;
• interests;
• relationship or dating preferences;
• languages;
• occupation or education information;
• city or general location;
• lifestyle information;
• profile answers;
• verification status; and
• other details you choose to display.

Some profile information may reveal or suggest sensitive characteristics, such as sexual orientation, religious beliefs, health-related lifestyle information, ethnicity, or political views.

Where required by law, we process sensitive or special-category information based on your explicit consent. You may withdraw that consent by removing the relevant information or deleting your account, subject to lawful retention requirements.

Do not include information in your profile that you do not want other users to see.

2.3 Photographs, Video, Audio and Verification Information

We may collect:

• profile photographs;
• image metadata;
• photographs or video submitted for profile, identity, liveness, age, or photo verification;
• verification results;
• technical signals related to authenticity or manipulation;
• moderation classifications; and
• reports relating to photographs or media.

Where biometric processing is used, we will provide any legally required notice and obtain consent where required before processing biometric identifiers or biometric information.

Unless clearly disclosed and lawfully authorised, verification media will not be used for unrelated advertising purposes.

2.4 Location Information

Depending on your permissions and use of the Service, we may collect:

• approximate location derived from your IP address;
• city, state, country, or region selected by you;
• device location coordinates where you grant location permission;
• distance between users; and
• location-related search or discovery preferences.

Precise location is used only where necessary for location-based features and according to your device permissions.

We may display an approximate distance or general area to other users. We do not intend to display your exact coordinates or full residential address.

You can control device location access through your operating-system settings, although disabling location may limit discovery or matching features.

2.5 Messages and Interactions

We may process:

• messages sent through the Service;
• message timestamps;
• delivery and read information;
• matches, likes, passes, blocks, reactions, and comments;
• profile views;
• search and discovery activity;
• report and safety interactions;
• communication metadata; and
• content shared through chat or community features.

Messages may be processed through automated safety tools and, when appropriate, reviewed by authorised personnel to detect spam, fraud, harassment, illegal content, child exploitation, threats, and other Terms violations.

Other users may save, copy, screenshot, record, or redistribute information you send them. We cannot control information after you voluntarily disclose it to another user.

2.6 Device and Technical Information

We may collect:

• IP address;
• device type and model;
• operating system and version;
• application version;
• device and application identifiers;
• advertising identifiers where permitted;
• language and time zone;
• network provider;
• browser type;
• crash logs;
• diagnostic information;
• session information;
• security events;
• login history;
• cookie or similar technology identifiers;
• push-notification token; and
• information used to detect duplicate, fraudulent, compromised, or banned accounts.

2.7 Usage and Analytics Information

We may collect information about:

• screens or pages viewed;
• features used;
• clicks and interactions;
• session duration;
• match and discovery activity;
• onboarding progress;
• application performance;
• crashes and errors;
• referral source;
• subscription status; and
• aggregated product usage.

We use this information to operate, understand, maintain, and improve the Service.

2.8 Purchase and Subscription Information

When you make a purchase, we may receive:

• product or subscription purchased;
• transaction identifier;
• purchase date;
• subscription status;
• renewal or expiration status;
• store or payment provider;
• currency and general billing country;
• refund or cancellation status; and
• limited payment-related metadata.

Payment card details are generally processed by Apple, Google, Stripe, RevenueCat, or another authorised payment provider and are not directly stored by Meetchi unless expressly stated at checkout.

2.9 Reports and Customer Support

When you contact support or submit a report, we may collect:

• your contact information;
• report category;
• account identifiers;
• correspondence;
• screenshots or attachments;
• details of the reported conduct;
• relevant messages;
• safety and moderation notes;
• investigation outcome; and
• appeal information.

2.10 Information from Other Users and Third Parties

We may receive information about you from:

• another user who reports or mentions you;
• authentication providers;
• app stores and payment providers;
• fraud-prevention or security providers;
• moderation or verification providers;
• law-enforcement or regulatory authorities;
• publicly available sources; and
• service providers supporting the Service.

We assess third-party information in context and do not automatically assume that every report or allegation is accurate.

3. How We Use Personal Data

We may use personal data to:

3.1 Provide the Service

• create and manage accounts;
• authenticate users;
• create and display profiles;
• provide discovery, recommendation, matching, and communication features;
• calculate approximate distance;
• deliver messages and notifications;
• process purchases and subscriptions;
• provide customer support; and
• maintain user preferences.

3.2 Personalise Discovery and Recommendations

We may use profile information, preferences, location, activity, and interaction signals to determine which profiles, content, or features may be relevant to you.

Recommendations do not guarantee compatibility, safety, or a successful relationship.

3.3 Protect Users and the Service

We may use information to:

• prevent fake accounts and impersonation;
• detect minors and suspected age misrepresentation;
• detect scams, spam, fraud, extortion, and payment abuse;
• investigate harassment, threats, violence, or illegal activity;
• detect and remove CSAE and CSAM;
• enforce blocks, bans, and account restrictions;
• detect attempts to evade enforcement;
• secure accounts and infrastructure;
• moderate photographs, profiles, messages, and other content; and
• protect the rights and safety of users, Meetchi, and third parties.

3.4 Improve and Maintain the Service

We may use information to:

• analyse performance;
• debug errors;
• improve user experience;
• develop new features;
• measure feature effectiveness;
• perform quality assurance;
• conduct internal research; and
• produce aggregated or de-identified statistics.

3.5 Communicate with You

We may send:

• account and security notifications;
• verification requests;
• safety alerts;
• service announcements;
• support communications;
• subscription or purchase notices;
• policy updates; and
• marketing communications where permitted.

You may opt out of non-essential marketing communications. You may still receive essential account, security, legal, or transactional notices.

3.6 Comply with Law

We may use or preserve data to:

• comply with legal obligations;
• respond to lawful requests;
• establish, exercise, or defend legal claims;
• enforce our Terms;
• respond to emergencies;
• protect a person from serious harm;
• prevent or investigate crime; and
• report suspected child exploitation or CSAM to competent authorities.

4. Legal Bases for Processing

Where UK or European data-protection law applies, we rely on one or more of the following legal bases.

Contract

Processing is necessary to provide the Service you requested, including:

• account creation;
• authentication;
• profile display;
• discovery and matching;
• messaging;
• purchases;
• subscriptions; and
• support.

Legitimate Interests

We may process information for legitimate interests such as:

• protecting users;
• preventing fraud and abuse;
• moderating content;
• enforcing our Terms;
• maintaining security;
• improving the Service;
• understanding Service usage; and
• establishing or defending legal claims.

We consider the nature of the data, the expected benefit, and the potential effect on your rights before relying on legitimate interests.

Consent

We rely on consent where required, including for:

• certain sensitive profile information;
• precise location access;
• certain cookies or advertising technologies;
• marketing communications;
• camera, microphone, photograph, or notification permissions;
• biometric or identity-verification processing where applicable; and
• other optional processing identified at the time of collection.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

Legal Obligation

We may process information where necessary to comply with legal, regulatory, tax, accounting, consumer-protection, child-safety, or law-enforcement obligations.

Vital Interests

In limited circumstances, we may process or disclose information where reasonably necessary to protect the life or physical safety of a person.

5. Profile Visibility and Information Shared with Other Users

Meetchi is designed to help users discover and communicate with other people. Certain information must therefore be shown to other users for the Service to function.

Depending on your settings, other users may see:

• profile photographs;
• display name or nickname;
• age;
• gender;
• biography;
• interests;
• general location;
• approximate distance;
• dating preferences where displayed;
• verification status;
• activity or online indicators;
• profile answers; and
• content you post to public or community features.

Information you send in a private conversation is disclosed to the recipient or recipients of that conversation.

Do not place your home address, financial details, passwords, government identifiers, private medical information, or other highly sensitive information in your public profile.

We do not control what another user does with information you voluntarily reveal to them.

6. How We Share Personal Data

We Do Not Sell Personal Data for Money

Meetchi does not sell your private messages, identity documents, precise location, or personal data to data brokers in exchange for money.

We do not disclose personal data for unrelated purposes merely because another business asks for it.

However, limited sharing is necessary to operate and protect the Service.

6.1 Other Users

We share profile information and communications with other users as directed by your use of the Service and your settings.

6.2 Service Providers

We may provide limited data to contracted service providers that help us operate the Service, such as:

• cloud hosting and database providers;
• authentication providers;
• content-delivery and storage providers;
• push-notification providers;
• email and communication providers;
• analytics and crash-reporting providers;
• customer-support providers;
• payment and subscription providers;
• security and fraud-prevention providers;
• content-moderation providers;
• identity, age, liveness, or photo-verification providers;
• mapping and location providers; and
• legal, accounting, audit, and professional advisers.

Service providers may process data only for authorised purposes and subject to appropriate contractual and security obligations.

Depending on the Service configuration, providers may include services supplied by Google, Firebase, Apple, RevenueCat, payment processors, hosting providers, and similar technology providers.

The final published version of this Privacy Policy should identify material providers or categories accurately based on the production systems in use.

6.3 Legal, Safety and Enforcement Disclosures

We may disclose information where we reasonably and in good faith believe disclosure is necessary to:

• comply with applicable law;
• respond to a valid court order, warrant, subpoena, or lawful government request;
• report suspected CSAE, CSAM, trafficking, or danger to a child;
• protect a person from death, serious injury, abuse, or exploitation;
• investigate fraud, threats, harassment, or illegal conduct;
• protect the rights, property, and security of Meetchi, users, or third parties;
• enforce our Terms; or
• establish, exercise, or defend legal claims.

We review legal requests and may reject or challenge requests that appear invalid, excessive, or unlawful.

6.4 Corporate Transactions

If Meetchi is involved in a merger, financing, reorganisation, acquisition, insolvency, or sale of assets, information may be disclosed to advisers and transaction participants subject to confidentiality and applicable law.

Users will be notified where required by law of a material change in ownership or use of personal data.

6.5 With Your Consent

We may share information for another purpose where you have clearly requested or consented to that disclosure.

6.6 Aggregated or De-identified Information

We may share statistics or insights that do not reasonably identify an individual, such as aggregated usage, performance, demographic, or safety trends.

We do not attempt to re-identify properly de-identified data except for security testing or where permitted by law.

7. Child Safety, CSAE and CSAM

Meetchi has zero tolerance for Child Sexual Abuse and Exploitation and Child Sexual Abuse Material.

We may use reports, content moderation, automated detection systems, hashes, behavioural signals, human review, verification information, and cooperation with trusted safety organisations to detect and address suspected child exploitation.

Where we obtain actual knowledge of apparent CSAM or child exploitation, we may:

• immediately restrict access to the relevant content;
• suspend or permanently terminate associated accounts;
• preserve content and relevant account records;
• prevent repeat account creation;
• report the matter to the National Center for Missing & Exploited Children, the Internet Watch Foundation, local law enforcement, or another competent authority;
• respond to lawful preservation requests; and
• take other action required by applicable law.

We may preserve relevant records even after account deletion where necessary to comply with child-safety obligations, prevent further abuse, support an investigation, or establish legal compliance.

Child safety reports can be sent to MEETCHI LTD at info@meetchi.com.

Users should use the in-app reporting function to report suspicious accounts or content.

Where a child is in immediate danger, contact local emergency services or law enforcement immediately.

Do not download, copy, save, or forward suspected CSAM to submit a report.

8. Automated Processing and Moderation

We may use automated systems to:

• recommend profiles;
• rank or filter discovery results;
• identify spam or scams;
• detect duplicate accounts;
• identify inappropriate or illegal content;
• detect suspected underage use;
• detect ban evasion;
• identify security risks;
• moderate photographs, profiles, and messages; and
• identify unusual or fraudulent activity.

Automated systems may make mistakes.

Where required by applicable law, you may request human review of a decision that produces significant legal or similarly significant effects.

Not every recommendation, moderation action, safety warning, or feature restriction constitutes solely automated decision-making with legal or similarly significant effects.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on:

• whether your account remains active;
• the nature of the data;
• legal obligations;
• safety and fraud-prevention needs; and
• dispute-resolution requirements.

We may retain limited information after account deletion where reasonably necessary to comply with law, detect abuse, enforce our Terms, prevent repeat violations, or protect users and the Service.

10. International Transfers

Your information may be processed in countries other than the country in which you reside.

Where required by law, we use appropriate safeguards for international transfers and you may contact info@meetchi.com for more information about applicable safeguards.

11. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or port certain personal data, and to withdraw consent where processing is based on consent.

Requests may be submitted to info@meetchi.com.

We may need to verify your identity before fulfilling a request and may decline or limit a request where permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• the Service;
• technology;
• service providers;
• legal requirements;
• safety practices;
• data-processing activities; or
• our business operations.

We will publish the updated Privacy Policy and revise the “Last Updated” date.

Where a change materially affects your rights or how personal data is used, we will provide additional notice or request consent where required by law.

13. Contact Details

MEETCHI LTD

Email: info@meetchi.com

When contacting us, please do not email suspected CSAM or attach unlawful content. Use the in-app reporting tools and provide only the information necessary to identify the relevant account or incident.